Delivery Policy (Toronto only)
Wineyourfood provides local hand-delivery of curated food & wine pairings from participating Toronto restaurants. Alcohol is sold and supplied by AGCO-licensed partners. Deliveries are completed by Smart Serve–certified couriers (either our licensed partners or Wineyourfood acting on their behalf). An adult 19+ with government-issued photo ID must receive the order. We do not leave alcohol unattended.
Service area
Toronto addresses only, typically within ~5 km of the preparing restaurant.
If your address is outside our zone, we’ll contact you to cancel or reschedule.
Delivery method
Hand-delivery only (no mail or parcel shipping).
Couriers perform age verification at the door. Toronto addresses only, typically within ~5 km of the preparing restaurant.
Delivery windows & cut-off time (set by restaurants)
Windows are set by each participating restaurant. Available windows for your pairing are shown at checkout.
Cut-off times apply. If you place an order after the restaurant’s cut-off for a window, or if a window fills up, we’ll automatically move your order to the next available window.
We’ll notify you by email/SMS with the new time. You can accept, request a different window, or cancel for a full refund of undelivered items.
Some pairings may require prep lead time (e.g., same-day not available). In those cases, the earliest eligible window will be shown at checkout.
On peak days or severe weather, windows may be adjusted; we’ll communicate any changes promptly.
Missed or refused deliveries
Couriers wait ~5 minutes and will attempt to call.
If no eligible adult is present, ID is invalid, intoxication is suspected, or access isn’t possible, delivery may be refused. A redelivery fee may apply or the order may be canceled minus delivery/restocking fees.
Fees, tips & substitutions
Delivery fees are shown at checkout; tips are optional.
If an item becomes unavailable, we’ll offer an equal or better substitution or a refund.
Weather & delays
Severe weather or traffic can affect ETAs; we’ll notify you as soon as we know.
Questions
Contact info@wineyourfood.com