Refund Policy

At WineYourFood, our goal is to create the best food and wine pairing experiences for our customers. While we do our best to ensure every order meets expectations, we understand issues may occasionally arise. This policy explains when refunds may be offered and how to request them.

1. Eligible Refunds

You may qualify for a full or partial refund if:

Your order never arrives.
Items are missing from your order.
You received the wrong items.
Food or wine arrives damaged, spoiled, or unsafe to consume.

2. Non-Eligible Refunds

We cannot offer refunds in the following cases:

You change your mind after the restaurant has started preparing your order.
You did not enjoy the taste of a dish or wine (pairings are curated, but taste preferences may vary).
You are unavailable to accept delivery or do not provide valid government-issued ID (19+ for alcohol).
You request a refund more than 2 hours after delivery.

3. Reporting an Issue

Issues must be reported within 2 hours of delivery.
Contact us at 📧 info@wineyourfood.com with your order number and details.
Photos of the issue (e.g., damaged packaging, missing items) are helpful and may be required.

4. Resolution Process

Each case will be reviewed individually.
If approved, we may issue:
A full refund,
A partial refund, or
A delivery credit for a future order.
Refunds will be processed through your original payment method (via Stripe) within 5–7 business days.

5. Customer Promise

We are building WineYourFood with a customer-first mindset. If you are not satisfied, please reach out. We will do our best to make it right while ensuring fairness for our restaurant partners.